Refund policy

Refund & Return Policy

We want you to be confident in every bottle you buy from us. If something isn't right, we'll make it right.

30-day returns

You may return eligible items within 30 days of delivery for a refund to your original payment method.

What we can accept

Because fragrance is a personal-care product, we can only accept returns of items that are:

Unopened and unused, with the manufacturer's cellophane or seal intact;
In their original packaging, including any outer box, cap, and inserts; and
Free of damage, markings, or price labels applied after delivery.

What we cannot accept

Opened, sprayed, or used fragrances, unless the item is defective, damaged, or not what you ordered;
Items returned more than 30 days after delivery;
Gift cards;
Items marked "Final Sale" on the product page at the time of purchase.

Damaged, defective, or incorrect items

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery at info@verifiedfragrances.com with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including all shipping costs, at no charge to you.

How to start a return

Email info@verifiedfragrances.com with your order number and the item(s) you wish to return.
We'll reply with return instructions and a return address within two business days.
Ship the item back in protective packaging. We recommend a trackable service — we cannot refund items that do not reach us.

Please do not send items back before contacting us; unannounced returns may not be processed.

Return shipping costs

Return shipping is the customer's responsibility unless the item was damaged, defective, or sent in error, in which case we cover the cost.

Refunds

Once your return arrives and passes inspection, we will issue your refund to the original payment method within five business days. Your bank or card issuer may take a further 5–10 business days to post it. Original shipping charges are refunded only where the return results from our error.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Orders not yet shipped

If your order has not yet shipped, you may cancel it for a full refund by emailing us as soon as possible. Once an order is in transit, our returns process above applies.

Delivery delays

If we are unable to deliver your order within 30 days of the date you placed it, you may cancel the order and receive a full refund, in accordance with Ontario consumer protection law.